Installer Payment Terms and Schedule

1. The short version

You finish a job. We raise the bill for you and review it. Once it is approved, you are paid on the next Friday run, by ACH, for the full install price on file for your shop.

There is nothing for you to send us, and nothing to chase.

2. Which jobs this covers

Only jobs the customer paid for through Tread OS. How the customer paid us — card, or payment options if and when we offer them — does not change your bill: it is raised the same way and paid from Tread OS’s own account on the same cycle.

Jobs where the customer pays you directly at the counter are not covered here. No money moves through us on those, so there is nothing for us to bill or pay. Your job card tells you which kind each job is.

3. What you are paid

The full install price on file for your shop, per job.

• No commission on your install work.
• No processing deduction.
• No listing fee, no monthly cost, no minimum volume.

The amount is the install price on file for your shop at the moment the customer booked — your per-tire tier grid, or your flat per-visit rate if that is how your shop prices — exactly as it was quoted to the customer. We do not take a share of it.

4. How a bill comes to exist

You do not invoice us. Section 7 of the Agreement says so: the platform raises the bill on your behalf, and that bill is your invoice. You never send us paperwork.

A bill is created automatically the moment you mark a job Completed. Nothing separate is uploaded, and you are not asked to prove the work twice — completing a job already requires the evidence our quality standard lists, and that is the proof.

Each bill is for one job, and carries its own number. There is no bill view in the portal yet; email us at any time and we will tell you what is owed and what state each bill is in. When we pay you, the payment reference we record lists the bill numbers it covers.

A job with no install fee owed through us raises no bill — that is the counter-paid case in section 2, not a bill that went missing.

A bill then moves through:

A paid bill is never reopened.

5. When you are paid

We run payables every Friday.

A job completed and approved before that week’s run is paid on it. A job completed on a Saturday is paid the following Friday, not the same day it was finished. That is the honest shape of a weekly cycle and we would rather say it plainly than have you discover it.

One payment per shop, not one per job. If you finished six jobs that week, you receive a single ACH covering all six, and the bill numbers it settles are recorded against it. You are not reconciling six separate deposits.

Payment is by ACH as standard. A cheque is possible by arrangement. Every payment is recorded with its confirmation number — we cannot mark a bill paid without one, so there is always a reference to trace.

We do not state how long the money takes to land in your account. The weekly cycle is ours to control and we commit to it. The bank’s clearing time is not ours, so we will not promise one.

6. Three things that will stop a payment

A payment can be held even when the work was fine. All three are fixable, and none of them are a judgement on your work:

1. We do not have your W-9. Without it we cannot lawfully report the payment at year end, so we cannot send it. Send it and the hold clears.
2. We have no payee record for you — no account details on file for the ACH to reach. There is nowhere to send the money.
3. Your account is on payment hold. Contact us and we will tell you why.

These are checked twice: when a bill is approved, and again when the money is about to move. A shop’s standing can change in the days between, and we would rather catch it than send a payment that bounces back.

If a payment is held for any of these, contact us and it clears as soon as the missing piece is in.

7. Quality issues, disputes and offsets

This is governed by the Installer Service Quality standard operating procedure, not by this document. The short form:

• If a defect is reported on your work, you are told in writing before any money is withheld — order number, what was reported, and the documented correction cost.
• You have 5 business days to respond. While that window runs the bill is marked Disputed so it cannot be paid out from under the conversation.
• We never take more than the install fee for that job out of your pay. An offset is a deduction from what we owe you, and it stops at the fee for the job the defect occurred on. It is not a cap on what you are responsible for: under the Agreement (sections 3, 4 and 5) you remain liable for damage your work causes, and a correction that costs more than the job’s fee is settled as a claim — which is what the liability insurance you carry is for — not by deductions from your other jobs.
• An unsubstantiated complaint results in no offset. A customer’s verbal report, on its own, is not substantiation.

If a dispute is resolved in your favour the bill returns to the normal run.

8. Tax

You are an independent contractor. You are responsible for your own tax obligations.

• A current W-9 is required before any payment can be made. See section 6.
• Payments are reported against your legal entity name, not your trading name, so make sure the W-9 carries the name you actually file under.
• A payment belongs to the tax year the money moved, not the year the job was done. A December job paid in January is reported in January’s year.

Whether a 1099-NEC is issued depends on your business’s tax classification. We report what the law requires and take no position on your filings.